Customer Happiness/Office Assistant

Job Description

Customer Happiness / Office Assistant

 

SCOPE AND GENERAL PURPOSE OF JOB

Food Commons Fresno is a fresh, fun, and comprehensive local food project. We seek a passionate individual to join our team.

 

Join us! We are searching for a part-time Customer Happiness / Office Assistant for Ooooby and Food Commons Fresno. This position will correspond with and ensure that customers are satisfied with their experience. Closely assist with tasks related to outreach, organization and weekly execution. Successful candidates will have a willingness to expand their responsibilities and take on additional training to grow with the team.

 

GENERAL DUTIES

  • Coordinate with Ooooby Manager, Office Manager, Wholesale Manager, Buyer, and Packing Crew.
  • Correspond with Ooooby customers and manage customer accounts.
  • Respond to prospective customer queries.
  • Ensure that customer history records are accurately maintained.
  • Print two copies of the Delivery Event Overview each Monday for the current week.
  • Print Signature Sheets for all of the host sites.
  • Print Newsletters and Labels by Monday at 10 am.
  • Resolve failed payments that have taken place Friday morning.
  • Collect positive/negative feedback from customers.
  • Refund customers who have a positive balance upon cancellation.
  • Process exclusions after the Sneak Peek has been sent out on Thursday and reply to those customers to confirm.
  • Provide clerical and administrative support to the Office Manager.
  • Enter and maintain data securely in all appropriate software.
  • Organize and maintain files.
  • Keep lobby area neat and organized.
  • Greet visitors and assess needs.
  • Retrieve Ooooby boxes for customers.
  • Update and maintain company websites.

 

OTHER DUTIES

  • Exercise responsible behavior at all times and positively represent Food Commons Fresno and Ooooby and maintain strong, professional relationships with colleagues, partners, customers and general public.
  • Carry out other reasonable duties and responsibilities as assigned.
  • Take responsibility for the brand promise and provide exceptional service at all times.
  • Be familiar with and have a sound knowledge of Ooooby and Food Commons Fresno products, services and policies.
  • Attend and contribute to to training sessions and meetings as required.
  • Be aware of identified hazards associated with your role, and report all hazards.
  • Maintain a safe working environment for all crew members and visitors.

 

MINIMUM REQUIREMENTS

  • High comfort level with computers.
  • High degree of accuracy and attention to detail.
  • Strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Flexibility and ability to work in a complex and dynamic startup environment with balance and a healthy sense of humor.
  • High accountability and a high level of self-initiation.
  • Ability to speak and write in Spanish highly desirable.

 

HOURS and COMPENSATION

  • Part-Time, 20-30 hours per week.
  • Compensation is $12.00/hour.
  • Complimentary small Ooooby box each week.

 

APPLY TODAY!

Applications received by Wednesday. May 29 will be given immediate consideration; they will be considered on a rolling basis after that date. Interested applicants: please send a resume or work experience history to angela@foodcommonsfresno.org with “Customer Happiness Application” as the subject line. No phone calls, please.


Job Opening: Ooooby Home Delivery Driver

SCOPE AND GENERAL PURPOSE OF JOB

Food Commons Fresno is a fresh, fun, and comprehensive local food project. We seek a passionate individual to join our team. Join us! We are searching for a part-time Ooooby Home Delivery Driver.

 

GENERAL DUTIES

  • Deliver Ooooby boxes to Customers in Fresno, Clovis and Madera Ranchos.
  • Retrieve empty boxes and ice packs from customers.
  • Exercise responsible behavior at all times and positively represent Food Commons Fresno and Ooooby and maintain strong, professional relationships with colleagues, partners, customers and general public.
  • Take responsibility for the brand promise and provide exceptional service at all times.

 

MINIMUM REQUIREMENTS

  • Must be at least 18 years old, with a clean driving record.
  • Must have own vehicle, with air conditioning.
  • Must have vehicle insurance.
  • High degree of accuracy and attention to detail.
  • Excellent interpersonal and communication skills.
  • Flexibility and ability to work in a complex and dynamic startup environment with balance and a healthy sense of humor.
  • High accountability and a high level of self-initiation.

 

HOURS AND COMPENSATION

  • Part-Time, 12-18 hours per week.
  • Must be available Tuesday, Wednesday and Thursday.
  • This is an Independent Contractor position, paid per box delivered.

APPLY TODAY!

Applications received by Wednesday. May 15 will be given immediate consideration; they will be considered on a rolling basis after that date. Interested applicants: please send a resume or work experience history to angela@foodcommonsfresno.org with “Driver Application” as the subject line. No phone calls, please.


Job Opening: Farm Office Administrative Assistant

Administrative Assistant-Farm              

SCOPE AND GENERAL PURPOSE OF JOB      

Food Commons Fresno is a fresh, fun, and comprehensive local food project. We seek passionate individuals to join our team.

 

Join us! We are searching for a part-time skilled administrative assistant for Road 20 Farm, a division of Food Commons Fresno (FCF) Community Corporation, who will  input financial transactions, create reports, and keep records for certifications. Successful candidates must have a willingness to expand their responsibilities and take on additional training to grow with the team.

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GENERAL DUTIES

  • Input transactions into the accounting and record keeping system (invoices, bills, shipping receipts, labels, etc.)
  • Maintain tracking and record keeping systems for organic and food safety certification
  • Order farm and office supplies and maintain inventories
  • Maintain office equipment
  • Assist employees with HR related forms and questions (sick leave, time cards, overtime,               etc.)
  • Assist Farm Manager with employee communication

 

OTHER DUTIES

  • Acquire sound knowledge of all Food Commons Fresno Community Corporation and Road 20 Farm operations and policies
  • Become familiar with organic and food safety standards
  • Gather information and records needed for certification audits
  • Ensure that policies and procedures for organic and food safety compliance are adhered to.
  • Positively represent Food Commons Fresno, and maintain strong, professional relationships with colleagues, partners, customers and public
  • Carry out other reasonable duties and responsibilities as assigned

 

MINIMUM REQUIREMENTS

  • Education: community college degree in business or accounting or equivalent substantial experience
  • Solid understanding of basic bookkeeping, data entry and payroll
  • High comfort level with computers, accounting software programs and applications, and online tools with willingness to build skills
  • High degree of accuracy and attention to detail
  • Strong organizational skills
  • Excellent interpersonal and communication skills
  • Flexibility and ability to work in a complex and dynamic startup environment with balance and a healthy sense of humor
  • Highly accountable and high level of self-initiation
  • Bilingual (Spanish-English)

 

STRONG PREFERENCE will be given to applicants with the following attributes

  • Previous bookkeeping experience in a food or farming business
  • Knowledge regarding organic and food safety certification and compliance
  • Experience/skill with Xero accounting software
  • Experience with digital communication and team collaboration tools
  • Previous bookkeeping experience working with an online customer portal
  • Passionate about local food system development in the Fresno region

 

HOURS and COMPENSATION

  • 20-25 hours a week to start (flexible, but at least three weekdays in office during business hours).
  • Compensation based on experience
  • Opportunity to increase hours and pay may become available

 

APPLY TODAY

Applications received by Friday, April 26 will be given immediate consideration; they will be considered on a rolling basis after that date. Interested applicants: please send a resume or work experience history to rick@foodcommonsfresno.org with “Farm Admin Assistant Application” as the subject line. No phone calls, please.



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